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Shipping Methods and Delivery Times

You will receive a confirmation e-mail after placing an order and another series of automated e-mails after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

 

The total time is the sum of the processing time and the shipping time.

 

Processing time = the time between when you place an order and when we ship it;

 

Shipping time = the time between when your order has been shipped and delivered to you;

 

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

 

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. We usually require 1-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.

 

Shipping fee:

We charge a fee of $8 for shipping. All orders above $80 are entitled to free shipping! 

 

Shipping time:

3 - 5 days - For items in stock (From Surrey Hills,NSW)

14 - 21 days - For items out of stock, Custom Paint by Numbers, Custom Diamond Painting (From Warehouse,China)

 

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues

*We offer our sincere apology in advance for any late deliveries and inconvenience that may be caused due to the current Covid 19 situation. Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.



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